Privacy Policy

This Privacy Policy applies to all users of our website, related mobi-sites, and software applications, collectively referred to as “our Platforms,” which are used to access and purchase our products and services.

The purpose of this Privacy Policy is to explain how, why, and when IOSA TECHNICAL uses your personal information to comply with the Protection of Personal Information Act 4 of 2013 (“POPIA”). Please read this Privacy Policy along with any other terms and conditions, privacy notices, or policies we may provide when we collect or use your personal information.

Additionally, please pay special attention to clauses in this Privacy Policy that appear in bold as they:

May limit the risk or liability of IOSA TECHNICAL or a third party.
May create risk or liability for the user.
May require the user to indemnify IOSA TECHNICAL or a third party.
Serve as an acknowledgment, by the user, of a fact.

We respect your privacy and take the protection of personal information seriously. This Privacy Policy describes how we handle the personal information we collect from and about you. By using our Platforms, you agree to the processing of your personal information as described herein.

In this Privacy Policy:

“Personal Information” and “process/processing” bear the same meanings as set out in POPIA.
“We,” “us,” or “our” refers to IOSA TECHNICAL.
“You” and “your” refer to any person accessing or using our Platforms.
“Registered user(s)” refers to anyone registered on our Platforms with a unique email address, password, and other personal information to order goods and services.

1.9 If You Are Below the Age of 18

If you are under 18, you must get permission from a parent or guardian before using our Platforms or providing us with personal information. We may verify this permission by contacting your parent or guardian.

1.10 POPIA Act

“POPIA” refers to the Protection of Personal Information Act, 4 of 2013.
“Processing” includes any operation or activity concerning personal information, including:
- Collection, recording, storage, retrieval, alteration, and use.
- Dissemination by transmission, distribution, or making available in any other form.
- Merging, linking, restriction, degradation, erasure, or destruction of information.

1.11 Collected Information

Information is collected when you provide it to us, register on our site, place orders, or subscribe to our newsletter. You may visit the website anonymously, but certain personal information is required for orders.

Collected information may include:

Name and surname
Email address
Billing and physical address
Contact number
Passwords for authentication
Payment data necessary for purchases
Content submitted via our contact form
IP address

1.12 Reasons for Personal Information Collection

We process personal information to fulfill legitimate business purposes, comply with obligations, and improve user experience. This includes:

Processing and managing your order(s)
Updating you on order progress
Sending newsletters if you opt in
Responding to queries or comments
Record-keeping and account management
Improving site performance
Adhering to our terms and conditions

1.13 How We Protect Your Information

We implement technical safeguards, including SSL protocol, to protect your information. While we take reasonable measures, we cannot guarantee unauthorized access. We will retain your information only as long as necessary for business or legal purposes and will delete or anonymize it when no longer needed.

1.14 Cookies

Cookies are small files stored on your computer that help us analyze website usage. You can control cookies through your browser settings, but some services may not function properly without them.

1.15 Disclosure to Third Parties

Your information will not be sold to third parties without your consent. We may share information with:

Courier services for delivery purposes.
Authorities to comply with the law or protect our rights.

1.16 Third-Party Links

Our website may include links to third-party sites. These sites have separate privacy policies, and we are not responsible for their content or practices.

1.17 Understanding PAIA

Section 32 of the Constitution grants access to information held by the state or any person necessary for protecting rights. The Promotion of Access to Information Act (PAIA) enforces this right.

1.18 Objectives of PAIA

PAIA promotes transparency and encourages participation in decision-making. It aims to make access to information speedy, inexpensive, and effective.

1.19 POPIA – Purpose of Processing Personal Information

We process personal information to:

Comply with legal obligations
Manage employee and client records
Fulfill contracts and transactions
Conduct marketing and advertising
Respond to inquiries and complaints

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